Exxaro Resources limited
Environmental, social and governance report 2021

Trust, good reputation and legitimacy


The Exxaro board has adopted a stakeholder-inclusive approach that, supported by its KAM approach to stakeholder engagement, responds to principle 16 of King IV regarding stakeholder inclusivity and responsiveness. It aims to balance the needs, interests and expectations of material stakeholders in the organisations best interest over time to protect and build trust in the organisation and its reputation and legitimacy in the eyes of our stakeholders.

The board approved a stakeholder management policy in 2020. As recommended by King IV, Exxaros disclosure regarding stakeholder relationship management reflects our management approach, key focus areas and stakeholder management activities. See Stakeholder management of our ESG report and Creating value through stakeholder engagement of our integrated report.

Internal communication


As the Exxaro Sustainable Growth and Impact strategy evolves, it is supported by embedding organisational culture by, among others, communicating through our LetsConnect application. Throughout the pandemic, the application has been a valuable tool, which has been used for daily COVID-19 screening of employees, return-to-office procedures and general communication about the vaccination programmes.

External communication

Stakeholder days

The purpose of the stakeholder day virtual events was twofold:

  • To communicate Exxaro's performance to stakeholders
  • For the SERC and the board to engage with a diverse set of stakeholders by listening to community feedback and receiving an account from beneficiaries on Exxaro's social performance and impact

The stakeholder engagements were scheduled over three days:

  • Day 1: ESD stakeholders
  • Day 2: Socio-economic development stakeholders in Limpopo
  • Day 3: Socio-economic development stakeholders in Mpumalanga

Participants included:

  • National, district and local government
  • Community leaders (including tribal authorities, community structures, NGOs and strategic business partners)
  • Union representatives
  • ESD programme implementation partners
  • SLP, ESD and mega-projects beneficiaries

Other external communications

The following external communication (among others) took place in 2021:

  • Publication of the annual reporting suite (integrated report, ESG report and climate change statement) available on the company's website
  • AGM (presentation of annual financial statements, report of the SERC and various other resolutions for voting by shareholders)
  • SENS announcements available on our website
  • Interim and annual financial results presentations by executive management
  • Results roadshows following the annual and interim results presentations for interaction with investors
  • SLP future forums that play an important role in engaging with labour representative groups to promote ongoing discussions about the future of mines, to identify possible challenges and solutions for productivity and employment, and to improve business sustainability
  • Capital Markets Day outlining Exxaro's strategy in response to climate change, risks and opportunities, including details on the company's Sustainable Growth and Impact strategy
ECC beneficiation plant

ECC beneficiation plant


Exxaro ranked fifth in the annual Sunday Times Top 100 Companies Awards in 2021. This achievement represents admirable progress over the past 24 months (from 37th place in 2019 to 13th in 2020). The awards celebrate contributions by the private sector to securing investments, creating jobs and keeping our economy robust. The awards also acknowledge listed companies that have earned the highest returns for shareholders over the past five years.

In addition, Exxaro received Top Employers Institute recognition for its industry-leading people development practices. This reflects our dedication to a better working world through excellent human resources policies and people practices. This is the second time Exxaro has received this honour since 2014.

Our continued support of the 10 principles of the UNGC and progress report of 4 August 2021 also highlight our commitment to human rights, labour, the environment and anti-corruption.

For more information on awards achieved by the company, please view our ESG perspective.


Exxaro's reputation has been built on our performance in the coal sector

Report SelectorReport Index

Generate your own report

You can create your own custom PDF version of the report.

Select your areas of interest from the list below and submit your selection to create a PDF ready for you to download.

Add section
About this report
About Exxaro
Evolution of a 21st century company
Our ESG perspective
Measuring our performance
Strategic key performance indicators
Stakeholder management

Add section
Air quality
Climate change resilience
Energy management
Water security management
Waste management
Environmental liabilities and rehabilitation
Add section
Ethical culture
Performance and value creation
Adequate and effective control
Trust, good reputation and legitimacy
Board of directors
Our executive team
Remuneration and nomination committee report
Remuneration committee report
Nomination committee report
Risk and business resilience committee report
Social, ethics and responsibility committee report
Audit committee report
Investment committee report
King IV application register
Remuneration report
Add section
Human rights

Add section
GRI index
SASB index
Task Force for Climate-Related Financial Disclosures (TCFD)
Assurance report
Appendix A: Criteria