Our stakeholder engagement

We prioritise transparent, meaningful engagement to ensure stakeholder perspectives and needs inform our decisions. This deepens trust and reflects our core values of accountability and inclusivity.

Our approach to engagement

We have a stakeholder management policy and engagement procedure that outline our strategy-led, outcomes-based approach, enabling us to build and maintain intentional and meaningful relationships. Our policy sets out the importance of these relationships and provides guidance on how they should be managed to effectively address stakeholder concerns, mitigate risks, unlock opportunities and support the achievement of our strategic objectives. We monitor the effectiveness of engagement and quality of relationships through periodic surveys, feedback platforms and the outcomes of key interactions.

Exxaro’s board and executive committee are responsible for stakeholder management and engagement.

Stakeholder universe

We continuously review our stakeholders to understand the mutual influence between their expectations and our ability to execute our strategy, manage ESG priorities and respond to key risks. We group stakeholders into four broad categories, with engagement objectives and focus areas for each stakeholder.

Below, we unpack each key stakeholder, why we engage with them and focus areas for the current and future financial years.

The board’s annual stakeholder days were successfully held in Lephalale in November 2025, featuring high-level engagement with the DMPR regional manager, Limpopo premier Dr Phophi Ramathuba and the members of the executive council for education, health, and sport, arts and culture. While government leadership provided largely positive feedback regarding Exxaro’s performance, community representatives raised ongoing concerns regarding procurement and employment opportunities.

Stakeholder	Description	Why we engage	2025 focus areas	2026 focus areas	Read more
Government	National, provincial and local government bodies that shape policy direction, socio-economic priorities and the broader operating environment in which Exxaro functions.	We share strategic developments, collaborate on socio-economic and policy matters, support national development priorities, engage government on business resilience, ESG performance and community/environmental commitments.	Engaging with the DMPR* on social and labour plan (SLP) initiatives, the manganese acquisition announced in May 2025 and the Leeuwpan section 189 Aligning social impact initiatives with government development priorities Participating in G20 and Business Leadership South Africa B20 engagements Participated in investment conferences in Limpopo and Mpumalanga Hosting the Limpopo Premier and her delegates at Exxaro's Lephalale stakeholder engagement day with our SERC Supported grade 12 results announcements in Limpopo and Mpumalanga and DMPR Minister's Back to School campaign Initiated a potential strategic partnership with UN Women, aiming to leverage Exxaro's ESD programme to advance women's empowerment significantly. This was kicked off after Exxaro was invited to join the South African delegation as a business representative in support of the Department of Women, Youth and Persons with Disability at the 69th meeting of the United Nation's Commission on the Status of Women in March 2025 Providing valuable business input at a Cooperative Governance Human Settlement and Traditional Affairs ministerial roundtable, directly shaping the review of the white paper on local government and strengthening its role as a key partner in local economic development and infrastructure	Continued implementation of our Sustainable Growth and Impact strategy and Social Impact strategy Continue to build relationships that enable inputs into policy development, the securing of licences and authorisations and execution of strategic projects Promoting Exxaro's strategic objectives among government stakeholders and their alignment to the national development agenda Keep government informed of strategic developments Collaborate to find solutions for socio-economic challenges Partner in mutually beneficial projects Invest in South Africa's socio-economic development Demonstrate our ESG performance and how Exxaro responds to ever-increasing demands, responsible environmental management and community commitments through improved communication Engage the DMPR on overdue SLP projects Engaging with Transnet on logistics solutions through Richards Bay Coal Terminal to improve performance on the Coal Line and directly to improve the performance of rail services from the Waterberg	Empowering people and communities
Regulators	Specialised regulatory authorities responsible for enforcing mining, environmental, water, safety and other compliance requirements across Exxaro's operations.	We maintain constructive compliance relationships, engage on licensing, mine closure and environmental requirements, align on regulatory expectations and ensure transparent reporting and assurance.	Engaging with the Department of Water and Sanitation (DWS) and Department of Forestry, Fisheries and the Environment (DFFE) on climate change, water and closure issues Engaging with the DMPR, DWS on Matla mining rights and water use licence (WUL) renewal Providing air quality management and compliance information Engaging regulators on air quality regulations and broader air quality requirements Collaborating on atmospheric data needs Communicating environmental management to regulators Engaging with regulators at Exxaro's CEO sustainability summit	Regular engagement on water, mine closure and licensing matters Engaging on climate change and air quality compliance requirements and developments Communicating our environmental performance and stewardship approach	Our environmental stewardship Empowering people and communities
Employees	7 637 employees and 14 300 contractors for Exxaro and Cennergi.	We communicate progress, co-create solutions, strengthen culture and inclusion, support change, develop capabilities and provide platforms for feedback and employee voices.	Engaging through workshops, dialogue and leadership sessions (CEO roadshows, culture live sessions, BU sessions) and employee surveys with follow-up action plans Advancing DEI through anti-racial charter actions, disability forums, women's empowerment, men's forums, gender-based violence (GBV) and LGBTQIA+ awareness Supporting employees through organisational changes and reinforcing a high-performance culture Strengthening health, safety and mental wellbeing through safety engagements, awareness campaigns and wellness initiatives Providing communication about strategic business changes and their impact on employees	Continued leadership visibility and employee engagement Continued focus on culture development and our DEI journey Talent, skills and capability growth Providing fair rewards, incentives and progression pathways Health, safety and employee wellbeing Communicating our strategy and social impact performance	Engaging our employees
Labour unions	Recognised labour unions that represent employees' interests and participate in collective bargaining and workplace forums.	We aim to promote fair labour practices, workplace stability and constructive dialogue through transparent engagement, formal structures and collaborative problem solving.	Implement issues that emanated from the 2024 wage negotiations Concluded Recognition Agreement with HOSPERSA at Ferroland Grondtrust	We will continue transparent engagement on performance and transformation Engage unions on logistics-related operational impacts Manage union recognition processes Strengthen constructive labour relations and union capability building Continue to implement multi-year wage agreements	Engaging our employees
Communities	Communities living in and around our operations who are affected by Exxaro's activities and rely on the company for social, economic and developmental opportunities.	We aim to build trusting relationships, share information about our strategy and purpose, respond to community needs, co-create solutions, support socio-economic upliftment and uphold Exxaro's social licence.	Delivering SLP commitments across skills and infrastructure Leveraging land for socio-economic value Planning future SLPs with communities and government Improving SLP delivery to meet expectations Funding community development, ESD, corporate social investment (CSI) and youth programmes	Our focus remains on strengthening social impact ecosystems to enable Exxaro to continue delivering on our SLP, ESD, youth initiatives and infrastructure commitments Improving community consultation for social impact-aligned SLP planning and enhancing SLP delivery Maintaining constructive and stable community relationships	Empowering our communities
Investors	Existing and potential shareholders, investment analysts and other capital providers with current and future interest in Exxaro's operational, financial and ESG performance, and long-term value creation.	We proactively and consistently engage to build trust through transparency, provide clarity on our sustainable growth and impact strategy, capital allocation and long-term value creation to support fair valuation of the business. We also engage to gather investor insights and feedback to sharpen our strategy.	Reaffirming Exxaro's Sustainable Growth and Impact strategy Proactively engaged investors during leadership transition, affirming that the transition was managed through established governance processes Communicating the accelerated prudent delivery of our diversification strategy, announcing the acquisition of select manganese assets from Ntsimbintle Holdings and OMH and the growth of our energy solutions business Cennergi through strategic acquisitions Announced the review of our capital allocation framework following manganese acquisition and the removal of the R12 billion to R15 billion cash buffer Proactively engaged shareholders during the board's governance roadshow and gathered insights and feedback on Exxaro's remuneration package	Drive communication on integration and value realisation from our manganese assets and energy acquisitions Articulate the opportunities presented by Exxaro as we are becoming a diversified natural resources champion with a strong coal base, a growing energy solutions business and a globally significant manganese producer Maintain our proactive engagement approach with investors domestically and internationally and enhance transparency and the quality of our disclosure	Benchmarking our performance Remuneration report Integrated report: Chairman's statement Our strategy
Customers	We have domestic and offshore customers in Europe, Asia and other markets. Eskom remains the largest customer of our coal sales.	We aim to understand their requirements, strengthen relationships, collaborate on market trends and environmental priorities, and support operational and supply performance.	Engagement on environmental issues, scope 3, trends and opportunities Addressing customer concerns through improved service performance Ensuring consistent, reliable product supply and responsive service Communicating societal, environmental and climate commitments	Customer engagement and insight gathering Strengthening long-term customer relationships Understanding customer requirements and partnerships Ongoing engagement on environmental issues, scope 3, trends and opportunities Addressing customer concerns through improved service performance Ensuring quality and reliability of product supply Communicating Exxaro's societal, environmental and climate commitments	Integrated report: Manufactured capital
Suppliers	Exxaro partners who render services and supply goods to execute strategic, transformational, ESG, and security and localisation of supply objectives at our operations.	We work and collaborate to improve performance, manage risks, ensure compliance, drive innovation projects and partner on business priorities, such as cost efficiency, sustainability and ethical practices.	Strategic engagement with suppliers on cost, transformation, supply security, risk and decarbonisation Communicating the local procurement strategy and progress Educating suppliers on accessing business and funding opportunities Securing supplier commitments to local economic development Engaging suppliers on preferential, local and green procurement expectations	Continued focus on ensuring security of supply to support business continuity and performance Engaging on contract management adherence and governance Joint priorities on achieving safety, transformational procurement, ethical sourcing and environmental compliance goals Collaborate for continuous improvement Encourage and support supplier led innovations, proof of concepts and co‑developments Co-ownership of total cost optimisation and value creation beyond price Partnering on local economic development and performance objectives	Driving supply chain sustainability

*	In August 2024, the Department of Mineral Resources and Energy (DMRE) was reorganised, with mineral and petroleum resources functions transferred to the Department of Mineral and Petroleum Resources (DMPR).